Spares, Repairs and Refurbishments
However careful we are, accidents happen. But that doesn't have to sound the death knell for your rod. If you break a rod section, and it is made of carbon fibre, whether it is a current model or a rod from one of our discontinued ranges, there is an excellent chance that we can build a replacement section for you.
I've broken my rod - what should I do now?
Once you've stopped cursing and crying, pack the whole rod carefully and send it back to us. (A word of warning: however you send the rod back to us, by courier or by post, do make sure that it is very well packaged and that you are covered against loss or damage whilst in transit - no one is going to love your rod quite like you or us). Enclose a covering letter with your parcel, giving all your daytime contact details, (name, address, daytime telephone number, mobile number, email address) so that we can be in touch when it arrives with us. Return the rod to the following address:
Bruce & Walker Ltd
25C High Street
Upwood
Huntingdon
Cambridgeshire
PE26 2QE
When your rod arrives at the factory, we will examine it thoroughly and provide a full breakdown costing of the work required to restore it to its former glory. If you have an email address, we will send the letter by email. Alternatively, a letter will go to you by first class post. Depending on the age of your rod, and the work involved, an anticipated time frame will be suggested to you. Broadly speaking, most replacement sections take approximately 4-6 weeks to complete.
In cases of refurbishment, you will have a full breakdown of the work to be done, and you can choose how much, or how little, you want us to do. The choice is yours.
How do I get my rod back?
Whether it's a new section, or refurbishment work, once the work is done, we put the whole rod together with a reel and line, and make sure that everything works perfectly before returning it to you. At that point, we will be in touch with you to arrange a convenient day for you to accept delivery. Deliveries can be to a business or residential address, but a signature will be required by the courier upon delivery. The courier delivers on week days only, between 08.00am and 5.30pm.
How and when do I make payment for the work?
At the same time that we make arrangements for your return delivery, we can also take details for payment. Payment is welcome by card (debit or credit) or by cheque, or by direct bank transfer. If paying by cheque, we will have to wait until the cheque clears through banking before despatch can be affected.